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Using the search box at the top of the page, type in the name of the item you're looking for. Try to be as specific as possible. For example, if you are looking for shoes, type in "womens shoes" or "sandals", etc., instead of just "shoes". If you found something in the store you'd like to shop for online, you may also search using the product style number (e.g. 1574B) from the item's tag.
After you've gotten your search results, you can use the drop-down options at the top of the page to help you find your desired product more quickly. Narrow by category, size, brand, color or price. You can also use the navigation to the left of your search results to narrow by category.
Use the "Sort By" drop-down list at the top of the page. Select "Lowest Price". You can also sort by New Arrivals, Highest Price, Best Sellers, Wish List Favorites and Top Customer Rated. Note: Sorting does not narrow your results, but simply changes the order in which they appear.
Use the drop-down box next to the page numbers on the search results page to select View 50, View 75 or View 100, depending on your preference.
If you get 0 results when you search for something, try to think of other words or phrases that represent the product you're after. For example, if you're searching for "Tablecloths", try "Table Linens" as a search term instead. It may be that we do carry the item you're looking for, but we refer to it in a different way. Another example is "Grandma Picture Frames". You might be searching for "Nana Frames" or "Grandmother Frames" instead.
Security
Belk.com uses Secure Sockets Layer (SSL), the industry standard for Internet Commerce transaction security, to encrypt your credit card and personal information as it travels over the Internet to our secure servers. In addition, we employ an outside third party company to periodically test the security of our servers and ensure all credit card and personal information is properly safeguarded. As a result you can shop with confidence on belk.com.

In the unlikely event unauthorized charges (as determined by your card issuer) are made on your credit card as a result of purchases made on belk.com utilizing our secure servers, Belk will reimburse you for up to $50 of any amount you are required to pay by the card issuer. Under the Fair Credit Billing Act (FCBA), Federal law limits your responsibility for unauthorized charges to $50; thus, Belk will cover you for this liability. In the event of an unauthorized use of your credit card, remember to notify the card issuer in writing as soon as possible.
Belk.com has a strict policy of not sharing, selling or trading email address information with any other companies. Our policy is to protect this information and to only use it for communications purposes only. At belk.com, we are committed to ensuring the privacy of our customers. View belk.com's Privacy Policy.
Please contact your credit card company at one of the telephone numbers listed.

Belk Rewards Card— 1-800-669-6550 MasterCard— 1-800-627-8372 Discover—1-800-DISCOVER or 1-800-347-2683 Visa— 1-800-847-2911 American Express—1-800-528-4800

For further assistance, please call Belk Customer Service at (980) 447-5442 between 7am – 11pm (EST) Monday through Friday, 7am – 11pm Saturday and Sunday. Please note: We are closed Christmas Day. You can also chat live at Belk.com, between 7am – 11pm (EST) Monday through Friday, 7am – 11pm Saturday and Sunday.
Please contact your credit card company at one of the telephone numbers listed.

Belk Rewards Card— 1-800-669-6550 MasterCard— 1-800-627-8372 Discover—1-800-DISCOVER or 1-800-347-2683 Visa— 1-800-847-2911 American Express—1-800-528-4800

For further assistance, please call Belk Customer Service at (980) 447-5442 between 7am – 11pm (EST) Monday through Friday, 7am – 11pm Saturday and Sunday. Please note: We are closed Christmas Day. You can also chat live at Belk.com, between 7am – 11pm (EST) Monday through Friday, 7am – 11pm Saturday and Sunday.
Email
When you receive an email from Belk, there is an unsubscribe option at the bottom. Click on this to be excluded from further email promotions.
California Proposition 65
In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act known as Proposition 65. The purpose of Proposition 65 is to ensure that people are informed about exposure to chemicals known by the State of California to cause cancer, birth defects and/or other reproductive harm.

For more information, click here.
Asurion Protection Plan
Belk offers quality jewelry and watches, but we want to protect our customers from additional wear and tear that happens outside of the manufacturer warranty. If a prong breaks or a chain snaps, you’ll be protected. You will enjoy your purchase more than ever knowing it is protected by our protection plan.
While manufacturer warranties sometimes cover defects, they seldom or never cover damage caused by normal wear and tear. Most manufacturers also require that you pay for shipping to and from their repair facilities for service. Our Fine Jewelry Protection Plan protects you where manufacturer warranties do not.
Manufacturer warranties do not cover damage caused by normal wear and tear. Not only that, but the warranty’s coverage is very limited and is typically limited to manufacturer defects only.
The protection plan keeps your item looking like new and protects you from paying for repairs for any damage. You will have peace of mind knowing your jewelry is covered by any damage that occurs during normal wear and tear.
If the item is damaged beyond repair, you will receive a Belk gift card for the net price paid plus sales tax.
Loss, theft or abuse of the fine jewelry are not covered.
No, you only have to purchase the protection plan. Your plan has no copay or service fees, and if you cannot return to a store for service, your protection plan even includes shipping to and from our repair facility.
No inspections are required to keep your plan active. You are still covered even if you’ve never had your jewelry or watch inspected. We believe inspections are a service to our customers, not a way to deny coverage.
Your protection plan includes shipping to and from our repair facility, so you can be protected wherever you are. To arrange shipping, call us at 1-800-460-8826. Your plan even includes international shipping if you are traveling when you need service. For international service, send an email to internationaljewelryservice@asurion.com.
A protection plan can be added on undamaged jewelry and watches within 30 days of purchase in one of our store locations. We cannot add a protection plan online after the item has been purchased. We recommend that you include the protection plan so that you are protected from the start. If you change your mind, you can return the plan within 30 days of purchase and keep your item.
It’s easy! Simply visit our jewelry experts at your nearest Belk with a jewelry counter. If that’s not possible, contact us at 1-800-460-8826 and we’ll arrange shipping to and from your location at no charge.
Yes! The Belk Protection Plan ensures your gift will be enjoyed for years to come. Since our plan includes refurbishment, they can keep the jewelry looking as good as the first day they opened the gift! While the Fine Jewelry Protection Plan includes multiple refurbishments, please be aware that the Belk Watch Protection Plan only includes one refurbishment during the two-year term.
We replaced the 10-year plan with a Lifetime Protection Plan to better protect your investment.
Thank you for purchasing the 10-year protection plan -- we do honor it for the entire 10 years. Simply bring in your jewelry, along with the receipt and we will get the repair sent in for you. Additionally, when your current 10-year plan expires you will be able to upgrade to a Lifetime Protection Plan.
You can upgrade to the Lifetime Protection Plan up to 30 days prior to the expiration date and 30 days after the expiration date.
The protection plan for watches is for two years only.
You can return the protection plan within 30 days of the date of purchase, but we encourage you keep the plan to protect your jewelry and keep it looking like new.
If you’ve lost your receipt or it has faded, we can help. If you purchased your plan prior to July 6, 2023, then you will need to see if a manager at your store can find the original transaction using your name and telephone number. You can also call Asurion at 1-800-460-8826.
While this is a very rare scenario, please be assured we have tracking information both to and from the repair center that can be used to track the package.
Asurion, the Fine Jewelry Protection Plan provider, will email the details to you using the email address provided during the belk.com purchase. If for some reason you do not receive the email, please call them at 1-800-460-8826 and provide them with the transaction information. The details are also available if you go in store.


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