Stores
Go back to FAQsFree Store Pick Up
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Our “Buy Online Pick Up In Store” service allows customers to place an order at
belk.com and pick it
up later that day* from select stores at no additional cost.
*Orders placed after 1PM will be available the next business day. |
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1. Choose store pickup on eligible items when placing an order at belk.com
2. Wait for an email confirming your order is ready for pick up. Items are usually ready in up to 4 hours. 3. Bring a photo ID and your confirmation email to the in-store pick up area. |
| Items available for in-store pick up will be marked as such on belk.com. Enter your ZIP code to check availability. |
| No, there are no shipping costs. |
| Each store will have a designated area for “Buy Online Pick Up In Store” orders. There will be signs to guide customers. |
| Use the In-Store Availability feature on the product detail page to find a participating store. We're adding new In-Store Pickup locations regularly. |
| As soon as you have received an email confirming your order is ready for pick up. |
| Orders placed through our “Buy Online Pick Up In Store” service are generally ready in up to 4 hours. Orders placed after 1PM will be available the next business day. |
| You’ll need a photo ID and your email confirmation. |
| Yes, please indicate the additional pickup person in checkout when placing your order. Either person can retrieve your order at the time of pick up. |
| Orders will be held in the pick up area for up to 10 days. You will receive an email reminder 24 hours prior to your items being returned to inventory. |
| Items can be returned in store with your order confirmation email. See our returns policy for more details. |
| You will be charged once a store confirms they have your merchandise and it is ready for pick up. |
| Please visit Customer Service online to begin a live chat with a customer service representative, or call us at (980) 447-5442. |
Shopping Information
| The Store Locator lets you create a list of Belk locations near you, access directions and view store hours and contact information. |
| Our most popular women's and men's apparel, juniors' and kids' apparel, shoes, cosmetics, fragrances, accessories, home products and Wedding Registry items are available online. Each month, more of our exciting brands will be added to the website. The product assortment may occasionally differ between Belk stores and the belk.com website. |
| Belk accepts the Belk Rewards Card as well as Visa, MasterCard, Discover and American Express credit cards. |
| Registering with belk.com has numerous advantages. Not only will signing up in advance speed the ordering process, it will also allow you to view a history of all past orders, access a shopping bag from any personal computer, and receive email updates about special promotions and store events. |
Fitting Rooms
| We want to keep you as safe as possible when you shop with us. We’ve opened select fitting rooms in each store to ensure each fitting room is properly staffed and frequently disinfected. We are also removing all clothing, hangers and tags after each customer uses the fitting room and practicing social distancing. |
| We are frequently disinfecting high-touch surfaces like doorknobs, hooks and handles, as well as removing all clothing, hangers and tags after each customer uses the fitting room. |
| To ensure each fitting room is properly staffed, we’ve opened select fitting rooms in each store. In most stores, this includes one women’s and one men’s fitting room so that everyone is able to easily try on products (children are welcome to use either one!). |
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